Myths and Misconceptions of Outsourcing: Are They Real or False?

As many businesses are now operating online, some still bat their eyes at hiring outsourced help for online businesses. However, while people have their own opinions, facts that debunk myths and misconceptions about outsourcing are out there.

As many businesses are now operating online, some still bat their eyes at hiring outsourced help for online businesses. However, while people have their own opinions, facts that debunk myths and misconceptions about outsourcing are out there.

Myth #1: Outsourcing is only for big companies

False. Any business, big or small, can outsource assistants and other employees. However, since the pandemic shut down most physical businesses, most of them have no choice but to fully operate online to continue their work. Because of this, more and more establishments are constantly seeking help from the internet to hire virtual assistants and customer service representatives.

Outsourcing is also the perfect solution for small and medium enterprises with a limited budget to search, screen, and hire new workforce members. The process is much cheaper, and the talent pool is much wider.

Myth #2: You cannot control your business

False. People tend to doubt having outsourced team members as they think it can cause non-productivity in the team caused by language barriers, time zones, etc. On the contrary, you can fully control how your business goes about, and third-party providers of outsourced work have no other job but to provide you with your needed team members.

Also, the tasks you set are entirely dependent on you, and your team members only have to follow what you give them. Thus, you are in control the entire time, and all you have to do is set goals that your team members have to do for a certain time frame.

Myth #3: Outsourcing is inefficient

False. Having outsourced help is efficient in that your business is running 24/7. In addition, you can have tasks done while you sleep when you outsource team members from different time zones.

Some platforms can contribute to task tracking so you can keep tabs on what your team has accomplished at a certain time. Video conferencing and team analysis can also be done to ensure 100% productivity from your team.

Myth #4: Outsourcing is an expense

False. Rather than being an expense, think of it as an investment that can benefit you in the long run. For example, hiring outsourced team members can help you cut down administrative costs intended for seeking, screening, hiring, and even training.

Having an in-house department will save you a lot of money rather than hiring a business processor to outsource services. Less payroll, less office space, and less money spent on extra equipment and office materials.

Myth #5: You can’t expect quality work when you outsource

False. When you outsource your team, you are faced with an endless pool of talented and skilled individuals that can help your business to good. Because of this, work becomes more productive and more efficient. You are guaranteed high-quality work when you can hire skilled professionals who can assist you in your goals for your business.

When it comes to outsourcing team members, facts don’t lie. You are assured of efficient and productive work when you hire offshore people for your team. The success of your business is a team effort anyway, so as long as you can communicate your goals well, then the members of your team are sure to follow you.

Managing Time Zone Differences: Outsourcing and Customer Service

Many business owners have taken their businesses fully online, with all employees working remotely. One strategy that business owners have recently been using is hiring outsourced team members for their business.

As customer service and other administrative tasks have been delegated to remote workers across many different time zones, entrepreneurs may experience some difficulties with outsourcing and customer service.

Outsourced members can be hired directly by your company or provided by a third-party provider. Although it may be a big investment, it does have its advantages that can benefit your business. For example, hiring outsourced employees from different time zones can open your customer service lines 24 hours a day as you have employees covering different shifts.

If you’re still planning on outsourcing team members or having a hard time adjusting to this setup, it’s not an unsolvable problem. It may not be easy to manage a team that doesn’t have the same time zone as you, but there are some things you can do to effectively handle your team.

Set clear goals for your team to follow

From the beginning, make it clear to your team what outcomes you expect from them at the end of their shifts. Set a schedule and delegate tasks as early as possible to leeway for questions and concerns. This way, they have some instructions to follow while you are not yet available to address their concerns.

Goals and tasks can be assigned per day or week. Give a clear and specific deadline to lessen confusion among your employees.

There should be overlap hours

For every task, there are bound to have queries. So, make sure you set overlapping hours to accommodate your onshore and offshore team’s concerns. Not only will this expedite the meeting times, but it will maximize your team’s time in doing their actual tasks rather than repeating the same inquiries that the other team might have already raised.

Assigning a specific time for all onshore and offshore employees will also help productivity as less time is given for team meetings, and effective communication is ensured. It will also help with work turnovers and better communication.

Use reliable communication tools and platforms

As businesses have fully transferred online and are outsourcing help, it is only fitting that communication platforms have evolved to cater to these specific needs. Online platforms allow you to manage teams from different time zones, allow for video conferencing, and can easily be used by your employees.

These platforms also have team scheduling, planning, file sharing, timesheets, and task trackers. In addition, there are apps like monday.com, Smartsheet, Forecast, Anydo, Todoist and others that you can use for this. In this way, you and your team ensure effective communication and productivity. Outsourcing and customer service can be difficult for you to handle in the beginning, but you can immediately tell how it can positively impact your business. With the right tools and a great team, managing time zone differences will not be a problem for anyone. Reduce your business costs, expand your coverage, and efficiently carry out your work with the help of your outsourced team.

3 Signs That You Need To Outsource

Allocating your resources in the right manner is what leads to growth. Running a successful business requires carrying out a thousand and one different tasks efficiently. As the world comes through the covid pandemic many businesses have come to realise working from home or remotely can work.

Allocating your resources in the right manner is what leads to growth. Running a successful business requires carrying out a thousand and one different tasks efficiently. As the world comes through the covid pandemic many businesses have come to realise working from home or remotely can work.

Do you need all that current office space? Do you need so many staff members in the office?

Outsourcing doesn’t only reduce your operating costs, it can increase productivity.

Yes, two birds, one stone.

  1. New contract? Need more staff.

    Your business is on the right track if you’re securing new clients, however, it does come with some concerns. By getting new clients on-board, you also need additional staff, yep, all those little annoying and time-consuming tasks like, increase advertising on job sites, interviews, second interviews, training, attrition, this all adds up to one thing. Increased costs. This is the time to consider outsourcing a team that can handle simple but time-consuming tasks like data entry, cold-calling, follow-ups even your telephone sales team.
  • Time to reconsider all that office space?

    With the work from the home culture that was forced upon us during the pandemic, we all agree that having big office spaces is nothing but a waste of rent money that can be saved and put to better use. A bigger team naturally results in a bigger office space. Now it’s proven that staff can work remotely, why not consider outsourcing? You don’t need the extra office space. Moving into smaller premises where your core team can work efficiently is the smart thing to do. It is cheaper and functional as well.

  • You’re looking to expand without increasing costs?

    Expanding and growing your business sounds great, hiring new staff isn’t always an option. Apart from the process of recruiting and training new employees, it is extremely costly and leads to an increase in OPEX in your business.

Smart decisions need to be made when it comes to financial management. With outsourcing, you can hire skilled and dedicated professionals who can help you take care of tasks, from data entry, cold calling, and inbound customer service. Outsourcing these specialist tasks allow you to concentrate on what you do best. Run your business.

My Concierge Perth is an Australian-based outsourcing company that provides Australian and international businesses with all the support to enable them to reduce costs, increase productivity with all the support from our Australian office and our overseas locations. With our expert call centre sales team and extraordinary customer service teams, we dedicate 100% to achieving your desired outcomes.

If you need to find a solution for your customer service or call centre, visit our website today and we’ll find a solution that’s right for your business. Check out our services on our website https://myconciergeperth.com.au/services/