We aim to make your headache our Business!
Take a look at what we offer
Advantages of Call Centre Outsourcing
There is a multitude of reasons why outsourcing can be used to reduce internal costs and improve business efficiency.
In many situations, outsourcing your non-core functions allows businesses to offer services they would not normally be able to offer, through financial cost restraints or lack of expertise, like outbound sales cold calling.
Is cold calling dead?
That’s one statement we at MCP will absolutely never get behind.
You see and hear all these new “sales influencers” today trying to push the rhetoric that cold calling isn’t a cool and too old school in this modern digital world.
Instead of teaching valuable sales skills, they are pushy using tactics that are unsubstantiated and irrelevant.
In reality, cold calls have and always will be the backbone of selling. It’s the fastest and most cost-effective way to get in front of your prospect when done properly.
Yes, there will be 100’s of times you will be hung up on or even abused, but after every “no”, there is always going to be that one “yes” that leads to a deal.
And that “yes” is what makes it all worth it.
We sell your product, your way
How can we help your business?
Our team members at MCP become an extended part of your brand regardless of the service you outsource.
As a part of our Call Centre, we offer a full range from selling your product or service to renewing your membership base, providing a helpline service to 24/7 customer service. We do whatever you need. We represent your brand just like you would. Our professionally trained team provide your customers with personalised responses to all their enquiries. Outsourcing your outbound & Inbound Service will ensure you’re available for customers 24/7 providing ongoing customer satisfaction.
Looking for Tailored Appointment Setting Services?
Your search ends here!
What is an Appointment Setting?
Professional appointment setting is essential for the growth of any business. In today’s technologically advanced business framework, appointment setting is a guaranteed way to generate new sales leads. This drives fresh income opportunities and is important for business growth and whilst its time consuming for many businesses, we can deliver you an ROI that you can only dream about.
At MCP, we help your brand gain visibility!
How can we help you generate Leads?
At MCP, we follow the Acquire, Convert and Deliver tactic to help your business with lead generation! We target your preferred customer base and maximise gaining revenue back to you in various forms, be it, cold calling, email or digital marketing. Ensuring that your campaigns deliver high quality converting sales leads.
For an additional charge, we work with some of Australia’s most trusted lead list providers who provide highly customised targeted lead lists to help your business achieve the desired outcomes.
What is outsourced customer service?
Outsourcing customer service roles means engaging a team of experts, to undertake roles you’ve identified as either a way to improve efficiency or reduce business costs. It is a cost-effective option for all businesses, especially for SMEs looking to increase profitability, staff retention and customer satisfaction results.
When you outsource customer service roles, you not only rely on the expertise of MCP, this allows you to focus and concentrate on what you’re good at. You experience an increase in profitability and workload delivery and your business will improve quality and standards of output and overall, business growth
Why do businesses outsource customer service?
Customer service is the lifeblood of all businesses. It has the ability to diminish profits which will destroy your bottom line. In fact, 80% of customers have experienced a poor customer experience with a known brand. At MCP, we help differentiate your brand and your product in the mind of your customer. With the age of social media, we know that building strong relationships with customers is important to your business. The business must invest in outstanding customer service.
More than ever Australian businesses are exploring the offshore market for many reasons, cost reduction being number one. However the sheer volume of talent now available in places like the Philippines, which are renowned for excellent English skills and dedication to customer service and their roles in performing such tasks.
Benefits of outsourcing customer service
Key benefits associated with outsourcing customer service include:
- Increased efficiency
When you hand over your transactional customer service tasks to the outsourced team, you create the opportunity for your local team to take on more work. Once you distribute workload across both teams (internal and outsourced), your businesses efficiency and productivity levels will increase.
- Cost Savings
By outsourcing your customer service roles and tasks for a fraction of the price your business will drastically reduce overheads and staff costs will decrease by as much as 70%
- Employee satisfaction
Not only are customer service’s tasks tedious, repetitive and time-consuming, they notoriously have high staff turnover. Once you remove these tasks from your internal team, we guarantee you will see not only an increase in employee satisfaction, you’ll also have less staff attrition.
- Business growth
With an increase in capabilities from your outsourced team, you get the opportunity to provide your local team with additional roles and tasks which leads to continued business growth and profitability.
Data Entry and BoH services
At MCP, we care about your brand!
What Services do we provide?
Our services range from simplistic back office data entry and capture along with administrative functionality right through to full real-time sales order provisioning and verification ensuring optimal efficiency for your business.
Other specialised services include data conversion & processing, image scanning, OCR and indexing and web form design and implementation.
Quality and Customer Experience
We also offer a highly specialised quality program that can be integrated into your company’s BOH and FOH functionalities that will assist in increasing your business efficiencies, sales results, yields and overall customer experience. Our specialised team will conduct a detailed review of your business and identify areas for improvement and develop and implement remedial programs of work.
Why should you choose MCP?
At MCP, you don’t just hire an outsourced service for your brand, we become an extension of it!
- Flexible and Reliable Services
- Available 24/7
- Secure and trustworthy service for your Business
- Inbound as well as Outbound services offered
- We employ the very best
- We are a fun place to work
The MCP Advantage
My Concierge Perth is an Australian-based outsourcing company that provides Australian and international businesses with all the support to enable them to reduce costs, increase productivity with all the support from our Australian office and our overseas locations. With our expert call centre sales team and extraordinary customer service teams, we dedicate 100% to achieving your desired outcomes.
We match the right person for the right roles with our first-class recruitment and training programs.
Which helps you save on HR, recruitment, training and overheads.
Remember, make your headache our business.
If you need to find a solution for your customer service or call centre, chat with us today and we’ll find a solution that’s right for your business.