Outsourced Archives

Myths and Misconceptions of Outsourcing: Are They Real or False?

As many businesses are now operating online, some still bat their eyes at hiring outsourced help for online businesses. However, while people have their own opinions, facts that debunk myths and misconceptions about outsourcing are out there.

Myth #1: Outsourcing is only for big companies

False. Any business, big or small, can outsource assistants and other employees. However, since the pandemic shut down most physical businesses, most of them have no choice but to fully operate online to continue their work. Because of this, more and more establishments are constantly seeking help from the internet to hire virtual assistants and customer service representatives.

Outsourcing is also the perfect solution for small and medium enterprises with a limited budget to search, screen, and hire new workforce members. The process is much cheaper, and the talent pool is much wider.

Myth #2: You cannot control your business

False. People tend to doubt having outsourced team members as they think it can cause non-productivity in the team caused by language barriers, time zones, etc. On the contrary, you can fully control how your business goes about, and third-party providers of outsourced work have no other job but to provide you with your needed team members.

Also, the tasks you set are entirely dependent on you, and your team members only have to follow what you give them. Thus, you are in control the entire time, and all you have to do is set goals that your team members have to do for a certain time frame.

Myth #3: Outsourcing is inefficient

False. Having outsourced help is efficient in that your business is running 24/7. In addition, you can have tasks done while you sleep when you outsource team members from different time zones.

Some platforms can contribute to task tracking so you can keep tabs on what your team has accomplished at a certain time. Video conferencing and team analysis can also be done to ensure 100% productivity from your team.

Myth #4: Outsourcing is an expense

False. Rather than being an expense, think of it as an investment that can benefit you in the long run. For example, hiring outsourced team members can help you cut down administrative costs intended for seeking, screening, hiring, and even training.

Having an in-house department will save you a lot of money rather than hiring a business processor to outsource services. Less payroll, less office space, and less money spent on extra equipment and office materials.

Myth #5: You can’t expect quality work when you outsource

False. When you outsource your team, you are faced with an endless pool of talented and skilled individuals that can help your business to good. Because of this, work becomes more productive and more efficient. You are guaranteed high-quality work when you can hire skilled professionals who can assist you in your goals for your business.

When it comes to outsourcing team members, facts don’t lie. You are assured of efficient and productive work when you hire offshore people for your team. The success of your business is a team effort anyway, so as long as you can communicate your goals well, then the members of your team are sure to follow you.

3 Signs That You Need To Outsource

Allocating your resources in the right manner is what leads to growth. Running a successful business requires carrying out a thousand and one different tasks efficiently. As the world comes through the covid pandemic many businesses have come to realise working from home or remotely can work.

Do you need all that current office space? Do you need so many staff members in the office?

Outsourcing doesn’t only reduce your operating costs, it can increase productivity.

Yes, two birds, one stone.

New contract? Need more staff.

Your business is on the right track if you’re securing new clients, however, it does come with some concerns. By getting new clients on-board, you also need additional staff, yep, all those little annoying and time-consuming tasks like, increase advertising on job sites, interviews, second interviews, training, attrition, this all adds up to one thing. Increased costs. This is the time to consider outsourcing a team that can handle simple but time-consuming tasks like data entry, cold-calling, follow-ups even your telephone sales team.

Time to reconsider all that office space?

With the work from the home culture that was forced upon us during the pandemic, we all agree that having big office spaces is nothing but a waste of rent money that can be saved and put to better use. A bigger team naturally results in a bigger office space. Now it’s proven that staff can work remotely, why not consider outsourcing? You don’t need the extra office space. Moving into smaller premises where your core team can work efficiently is the smart thing to do. It is cheaper and functional as well.
You’re looking to expand without increasing costs?

Expanding and growing your business sounds great, hiring new staff isn’t always an option. Apart from the process of recruiting and training new employees, it is extremely costly and leads to an increase in OPEX in your business.

Smart decisions need to be made when it comes to financial management. With outsourcing, you can hire skilled and dedicated professionals who can help you take care of tasks, from data entry, cold calling, and inbound customer service. Outsourcing these specialist tasks allow you to concentrate on what you do best. Run your business.

My Concierge Perth is an Australian-based outsourcing company that provides Australian and international businesses with all the support to enable them to reduce costs, increase productivity with all the support from our Australian office and our overseas locations. With our expert call centre sales team and extraordinary customer service teams, we dedicate 100% to achieving your desired outcomes.

If you need to find a solution for your customer service or call centre, visit our website today and we’ll find a solution that’s right for your business. Check out our services on our website https://myconciergeperth.com.au/services/

Four Important Practices Every Outsourcing Company Should Follow

Great client support can be hard to accomplish. Client care agents go through broad and continuous preparation to sharpen their abilities, and it isn’t something that comes effectively to everybody. Customer cate service is training that delegates. Fortunately, there are dynamic advances that these companies can take to ensure that customer loyalty remains high.

Here are four client support practices which a decent outsourcing company should use:

1) Listening
Many people who call a customer care number are generally not having a satisfactory experience with the service. Pressures can be intense, and at times a customer is simply hoping to vent their dissatisfactions. It is important for good client support organisations to prepare their agents on listening to their customers. If a disappointed client feels heard, it can go far in diffusing the whole situation.

2) Personalisation
Nobody likes feeling as though they are conversing with a machine. It is significant for client service reps to rapidly build a rapport with their guests, to promise them that there is a human being on the other side. A speedy method to build steady rapport is personalisation. An agreeable tone, using the customer’s name, and light tone help to cause the whole customer service experience closer to home.

3) Collection of Data
A decent representative ought to be continually gathering information from the customer they’re in contact with. Note-taking is an incredible method to accomplish this. As the call advances, the client support rep may have to call for something the customer might have recently referred to. Rather than asking them to re-depict their concern, it is better if the rep has the data directly before them in their notes. This will both settle on the decision more effective and will cause the customer to feel as though they are truly being paid attention to.

4) Managing expectations
It can be tempting to give a guarantee to a customer that their problem is 100% solvable. But, the inability to follow through on a guarantee like that will exacerbate things for everybody. It is necessary for a client care rep to oversee guest assumptions. Guarantees and assurances can never be made. A client service rep should vow to do their best to tackle an issue, and that’s it. Promising positive results is a tricky incline that leads to disappointment.

Looking for tailored call centre and cold calling services? MyConciergePerth is here to help you. Outsource your non-core functions to us, while you concentrate on your business.

Visit our website and check out our services: https://myconciergeperth.com.au/

You can call us on 0407 770 238 or email us at info@myconciergeperth.com.au

Are Outsourced Chat Support Services The Best Way To Reach Millennials?

Millennials are part of a significant chunk of the customer base in today’s technologically advanced world. Companies charm them with young and energetic advertisements and promotions through social media. But one thing that isn’t generally on the list of companies is chat support.

In the present times, the worth of voice support is receding. Although it is an important part of client care and specialised technical support, it is not as essential as it used to be in the past. Running a voice-based call centre alone is insufficient. You additionally need to use outsourcing chat support services for making the ideal progress for your business.

There is an emerging need for high-quality chat support services. It is essential that you run email and chat support services to reach out to millennials. You can opt for outsourcing services like outsource email support services or standalone back office support services, but it will divert your focus from your core project. You should not invest your time, money and energy where it is not necessary. The most ideal approach to execute chat support services is by a vendor with other practical experience and expertise.

A live chat support software, also known as a live chatbot, is the most important aspect of a Live Chat process. Directing the chats accurately to various departments is the most essential yet a very basic necessity. You also have the choice to personalise it for pre-made and fixed responses, notifications if you haven’t responded to any messages and a ton of other basic highlights. If the software is above average in quality, you will be able to conduct a chat support process that will be cherished by millennials because contacting you for doubts will become easy and hassle-free, and it’ll take no time.

Analytics can assist you in areas where you can further improve the efficiency of your Live Chat. For instance, analytics can give you a brief idea about the productivity of your agents. Also, analytics can figure out the vast amount of information flowing through your contact centre. They can also produce insights, which may prove to help make future business strategies.