Many businesses think they don’t need a call centre and to a large extent, that is probably true. However, at MCP, we are more than a call centre as we can provide any business service or functionality that you currently undertake, but we can do it more cost-effectively for you and in most cases deliver a better result. So not only will you reduce your business costs, but you also get a great ROI through our expertise delivering a far better result than you can achieve internally.
Across three global locations, we currently assist businesses with:
Our management team has many years of experience in the customer contact space allowing us to deliver professional solutions.
At MCP, we acquire, convert and deliver.
We do all this because;
When you consider outsourcing, regardless of the reason, remember:
Our aim is to make your headaches our business.
For those companies searching for ways to improve their customer support, outsourcing is certainly a valid course of action. It can improve business efficiency and reduce internal costs.
With our expert call centre sales teams and extraordinary customer service teams we dedicate 100% to achieving your desired outcomes.
We match the right person for the right roles by our first-class recruitments and training programs.
We mirror your processes and become an extension of your team. We deliver your message and represent your brand and standards just as you would.
Sales, cross sell, up sell & customer service, we do it your way.
First-class quality at all times. Our policy is that “No task or job is irrelevant” We guarantee you get the highest quality service every time.
We’re fun to work with and employ great people.
We improve your customer experiences by making each interaction faster, better, simpler and more cost-effective. With our highly skilled and knowledgeable pool of talent, we become an extension of your brand. Let your headache become our business.
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